PRIVACY NOTICE
valid as of 1 September 2019
- What does this Privacy Notice tell you?
- Who are the adidas Data Controllers?
- Who is the Data Protection Officer for the adidas Data Controllers?
- What Personal Data does adidas collect and use (Categories of Personal Data)?
- What does adidas do with your Personal Data and why (Purpose, Processing, Legal Basis)?
- SITE (ADIDAS DOMAIN) OPERATION AND APP OPERATION
- DOMAIN AND NETWORK SECURITY AND USER AUTHENTICATION
- GLOBAL CREDENTIAL TO ALL ADIDAS PLATFORMS – USER EXPERIENCE
- SALES OF ADIDAS PRODUCTS - ONLINE AND OFF-LINE ORDER
- PAYMENT FRAUD DETECTION
- PRODUCT DELIVERY
- ELECTRONIC DELIVERY TRACKING
- BUSINESS OPERATIONAL ANALYTICS
- CUSTOMER SERVICE
- PERSONALISED MARKETING MESSAGES VIA EMAIL (Newsletter Sign-Up)
- PERSONALISED MARKETING MESSAGES VIA EMAIL (via existing contract)
- TARGETED MESSAGES ON 3RD-PARTY ADVERTISING PLATFORMS
- CREATORS CLUB MEMBERSHIP ADMINISTRATION – WHERE APPLICABLE
- PRIVATE EVENT REGISTRATION
- OPEN EVENT REGISTRATION
- PRODUCT RESEARCH AND DEVELOPMENT
- LEGAL OBLIGATION - COOPERATION WITH LAW ENFORCEMENT AND REGULATORY AUTHORITIES (INCLUDING COURTS)
- COLLECTING YOUR DEVICE INFORMATION ON OUR WEBSITE USING COOKIES, PIXELS, TAGS, AND SIMILAR TECHNOLOGIES (“COOKIES NOTICE”)
- USER-GENERATED CONTENT (UGC) ACQUISITION FROM SOCIAL MEDIA
- PUSH NOTIFICATIONS (IN-APP COMMUNICATION)
- What does adidas do when we transfer your Personal Data outside of Vietnam?
- How do we secure your Personal Data?
- What are your rights and how can you exercise them?
- Questions, Complaints, and Support – who and how you can get in touch with them?
- Updates and Notification of Updates
- adidas Data Recipients
This Privacy Notice tells you how we collect and process the information from which you can be identified directly or indirectly (“Personal Data”) while you browse https://www.adidas.com.vn as well as when you interact with our different platforms, portals and applications using your Personal Data, including the adidas app.
This Privacy Notice provides information on:
- adidas Data Controllers;
- Data Protection Officer;
- the different types of Personal Data we use (“Categories of Personal Data”)
- why and how we use your Personal Data (“Purpose”; “Processing”; “Lawful basis”);
- how long your Personal Data is kept (“Retention period”);
- other recipients of your Personal Data (“Recipients”);
- transferring your Personal Data out of Vietnam (“International Data Transfer”);
- your rights under applicable laws of Vietnam; and
- any automated decision-making technologies used by us and how it works (where necessary).
These are the adidas Data Controllers responsible for protecting your Personal Data and complying with national legislation governing the use of your Personal Data. They jointly determine how your Personal Data is used by adidas for the purposes identified in the adidas Privacy Notice (“Joint Controllers”).
- adidas AG - Adi-Dassler Str. 1, 91074 Herzogenaurach, Germany (”adidas AG”)
- adidas Business Services GmbH - Adi-Dassler-Str. 1, D-91074 Herzogenaurach, Deutschland
- adidas Vietnam Company Limited - 8/f Deutsches Haus, 33 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam (“Local Selling Entity”)
- adidas Runtastic Gmb - Pluskaufstraße 7, 4061 Pasching, Austria (“Runtastic”)
For the purposes of
- Sales of adidas products – online and off-line order
- Product research and development
the legal entities identified below form Joint Controllers:
- adidas International Trading AG
- Local Selling Entity
- adidas Runtastic Gmb - Pluskaufstraße 7, 4061 Pasching, Austria (“Runtastic”)
- Who is the Data Protection Officer for the adidas Data Controllers?
LE DUY LINH is the Data Protection Officer for the Data Controllers identified in the adidas Privacy Notice:
+ (84) (0) 83 915 7007
Adidas Vietnam Company Limited
8F Deutsches Haus, 33 Le Duan
Ben Nghe Ward, District 1
Ho Chi Minh City, Vietnam
- What Personal Data does adidas collect and use (Categories of Personal Data)?
These are the categories of Personal Data we collect directly or indirectly from you:
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Identity information – includes: name [first, last, initials], Date of Birth, e-mail address, unique consumer identifier number (including your Creators Club membership number), nickname, password, social media identifiers and information passed along to us via your Facebook or Runtastic account, your device fingerprint, and gift card codes that are assigned to you. We use it to verify your identity.
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Contact information - includes: your phone number, shipping and billing address, e-mail address, Messenger ID, social media handle, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons depending on the purposes stated below.
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Location information - includes: your residential location, current log-in location [IP address], GPS location (if you wish to share us, for example through your mobile device settings), or the specific adidas site you have visited that might give us clues about where you are. We use it to help you find what you are looking for at your current location.
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Size information - includes: shoe size, clothes size, height, weight, chest, waist, hip, inseam, body shape, heel-toe measurement. We use it to make sure your gear fits.
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Purchase information - includes: your payment information (credit card number), payment risk profile (provided to us by our payment risk solution), shopping cart (your ordered items), delivery details, shipping and billing address, customer order number, purchase history with adidas, transaction ID, and any other information related to your purchase. We use it to complete your order on adidas sites and apps, in adidas stores, or other selling platforms.
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Behavioural and Profile information- includes: your shopping history, Wishlist items, your browsing behaviour, your browsing preferences, your shopping preferences, in-store interactions, your workout history, product reviews, social media interactions with us, and any other intelligence we have about you to help us learn you as a consumer better, including “Community information”. We use it to know you better as a consumer, so we can send you marketing messages containing only products and services that we think you might be interested in.
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Community information – includes: information provided by you when you participate various adidas events and communities either as a trainer, team member, a participant or as a promotor of our events, including for example: pictures, videos, your nickname, your team, your interests and preferences, your feedback, leader boards, event participation, joined groups, and registration details. We use this information to organise the events and communities, and to know more about you as a consumer.
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Social Media information – includes: information obtained through your interaction with us on various social media channels such as Facebook, Instagram, Google, etc., including: any social media information that is publicly available such as your social media handles, social media interactions and public postings, your “Likes” and other reactions, your social media connections, your photos that are public, or those you send to us by mentioning us or following our social media posts by using “handles” or “hashtags”. We obtain this information from the social media network (e.g. Facebook, Snapchat, Instagram, etc.) directly or indirectly through third-party agencies we have agreements with.
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Device information – includes: Information about your device or browser that give us an idea about your browsing behaviour or device usage. Your device information is collected by our app, and your browser information is collected by our cookies, tags, and pixels. This is often required for network security purposes. This includes, but not limited to: IP address, date and time of the visit, how long you remained on our website, the referral URL (if you came to our site via a different site or an advertisement), the pages visited on our site, your browser type, device type, versions, operating system.
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Activity information - includes: fitness data (for example workout start and end times, activity type, sports category), sensor data (for example step goal, duration, pace, distance, calories, heartbeat, RunScore and speed), and other data related to your fitness app. We use it to help you improve your performance goals and improve your user experiences and identify what products might be best for you based on your exercise patterns.
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Correspondence – includes: conversation we have when you contact customer service, the emails you write us about our products or services, the complaints you address to us via post, e-mail, fax, or call, notes we prepared on your feedback, call back from our Customer Service to you, and any other communication between you and adidas personnel. We record all Customer Service calls for quality assurance purposes.
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Preference information - includes: preferred language, log-in location, Wishlist items, preferred shipping address, browsing preferences, our correspondence with you, your adidas product reviews. We use it to give you convenience when you visit and/or shop on our sites and apps.
Creators Club information – includes: Unique Member Identifier (member ID), date you became a member, store ID (if you signed up in a retail store), source ID, country and brand of your original membership, membership points, engagement history, rewards history, membership vouchers associated to members. All the information the listed here will be kept for as long as you are a Creators Club member.
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- What does adidas do with your Personal Data and why (Purpose, Processing, Legal Basis)?
adidas collects and uses your Personal Data for various purposes.
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Purpose |
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I. Site (Adidas Domain) Operation And App Operation |
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II. Domain And Network Security And User Authentication |
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III. Global Credential To All Adidas Platforms – User Experience |
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IV. Sales Of Adidas Products - Online And Off-Line Order |
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V. Payment Fraud Detection |
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VI. Product Delivery |
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VII. Electronic Delivery Tracking |
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VIII. Business Operational Analytics |
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IX. Customer Service |
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X. Personalised Marketing Messages Via Email (Newsletter Sign-Up) |
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XI. Personalised Marketing Messages Via Email (Via Existing Contract) |
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XII. Targeted Messages On 3rd-Party Advertising Platforms |
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XIII. Creators Club Membership Administration – Where Applicable |
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XIV. Private Event Registration |
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XV. Open Event Registration |
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XVI. Product Research And Development |
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XVII. Legal Obligation - Cooperation With Law Enforcement And Regulatory Authorities (Including Courts) |
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Collecting Your Device Information On Our Website Using Cookies, Pixels, Tags, And Similar Technologies (“Cookies Notice”) |
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XIX. User-Generated Content (UGC) Acquisition From Social Media |
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XX. Push Notifications (In-App Communication) |
In this section, we explain:
- When and Why do we need your Personal Data (“Purpose”)?
- What allows us to use your Personal Data for each Purpose (“Legal basis”)?
- What do we do to your Personal Data for each Purpose (“Processing”)?
- Which of your Personal Data do we need for each Purpose (“Categories of Personal Data”)?
- How long do we keep your Personal Data for each Purpose (“Retention period”)?
- With whom (types of service providers) do we share your Personal Data to achieve the purpose (“Categories of recipients”)?
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PROCESSING |
To run the sites that are connected to the adidas domain and the adidas app, fix bugs to make sure you always see the site the way we intended, and monitor compliance with our Terms and Conditions, we screen all traffic to our site and analyse data that is received by our servers. Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information. More information is available in “XVIII. COLLECTING YOUR DEVICE INFORMATION ON OUR WEBSITE USING COOKIES, PIXELS, TAGS, AND SIMILAR TECHNOLOGIES”. |
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RETENTION PERIOD |
Browsing Session We need your data for as long as you are on the site. We keep it for the duration of your browsing session. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Site Administration Support Providers |
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PROCESSING |
To protect our domains, detect unusual activities, and prevent security threats and protect our site-visitors from unauthorised accesses (such as hackers), we screen all traffic to our sites, and authenticate user log-in information using tokens to verify the details you provide to us and compare it with other available information, such us the credentials you have provided directly to adidas or other platforms (such as Runtastic or Facebook) or information that is available in the public domain to ensure only “authorised” users have access to our sites. Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information. More information is available in “XVIII. COLLECTING YOUR DEVICE INFORMATION ON OUR WEBSITE USING COOKIES, PIXELS, TAGS, AND SIMILAR TECHNOLOGIES”. |
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RETENTION PERIOD |
Browsing Session We need your data for as long as you are on the site. We keep it for the duration of your browsing session. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Site Administration Support Providers |
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PROCESSING |
To process your online and/or in-app orders, make sure your payment is received, comply with the requirements under our Terms and Conditions (3. Purchase Terms) (for selling you the products) including invoice processing, delivery, personalisation services, exchanges and refunds, click and collect. Your order cannot be completed if our payment fraud detection solutions flag your transaction as suspicious and potentially fraudulent. Please note the payment fraud detection system is an automated decision-making process. It is required to allow us to conclude the contract with you. You have the right to request a human review of this decision, and challenge the decision. |
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RETENTION PERIOD |
Duration of contract and statutory limitation period. We need to keep the information in case of any legal disputes concerning the contract. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Selling Partners (where applicable) Manufacturing Providers Delivery Service Providers Payment Risk Solution Providers Payment Processing Providers IT Cloud Solution Providers |
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PROCESSING |
We combine the purchase information you provide to us with other information we obtain through our third-party payment risk and fraud prevention service providers to ensure any purchases are legitimate, or you do not purchase our products in violation with our terms and conditions. This means depending on the outcome of the analysis of your information, we may reject your order, and decline your payment. This is an automated decision-making process that is required to conclude our sales contract with you. |
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RETENTION PERIOD |
5 years from the transaction date. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Payment Risk Solution Providers Payment Processing Providers IT Cloud Solution Providers |
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PROCESSING |
Once you have successfully placed an order, we use your contact details (home and/or shipping address) and other purchase information to deliver the products you purchased to you. |
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RETENTION PERIOD |
Duration of contract and statutory limitation period. We need to keep the information in case of any legal disputes concerning the contract. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Delivery Service Providers IT Cloud Solution Providers |
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PROCESSING |
This is a service provided on request of the consumer by our Delivery Partners. You have the option to track your delivery using services provided directly by our delivery partners; however, we will only be able to share your information with our delivery partners for this purpose with your consent. The service is hosted on the Delivery Partner’s platform. You should read their Privacy Notice for the processing of your Personal Data for this purpose. |
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RETENTION PERIOD |
As determined by our Delivery Partner. |
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CATEGORIES OF RECIPIENTS |
Delivery Service Providers |
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PROCESSING |
We need to know how we do as a business. This is in the interest of our shareholders, our board members, our employees, and our partners. For this purpose, we need to analyse different categories of information to understand how our products are selling in different markets, what are the popular features of our products, what worked and what didn’t in terms of our marketing and advertising campaigns, our product designs and distribution strategy, our website design and overall user experience, so we can establish, implement, and evaluate our business strategy. This includes analysing data to understand how users browse our site and use the app to improve our user experience design to make sure you will continue to purchase our products and interact with us on our sites and applications. To minimise the risk to you as an individual, we will only use either the unique consumer identifier or the IP address for this purpose. You can learn more about how our Data Analytics Solution Providers provide analytics services by using your data here: Adobe Analytics Data Collection: https://marketing.adobe.com/resources/ help/en_US/reference/ c_Privacy_Overview.html Google Analytics Data Collection: |
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RETENTION PERIOD |
When using analytics services provided by the vendors identified above, we are required to retain data for the period specified by these vendors. You can find the retention period indicated by the vendors here: Adobe Analytics: 36 months ( https://marketing.adobe.com/resources /help/en_US/reference /data-retention.html ) Google Analytics: 38 months ( https://support.google.com /analytics/answer /7667196?hl=en) We need the information for this duration to produce accurate analysis of our business operations. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Prospective Buyers and Investors Business Consulting Service Providers Data Analytics Solution Providers IT Cloud Solution Providers |
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PROCESSING |
We collect your Personal Data to tell you when the product you like is available upon your request and respond to your questions and concerns through various communications channels we make available to you. |
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RETENTION PERIOD |
10 years from transaction date |
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CATEGORIES OF RECIPIENTS |
Customer Service Provider adidas Data Controllers adidas AG Subsidiaries and Affiliates Selling Partners (where applicable) Delivery Service Providers Payment Risk Solution Providers Payment Processing Providers IT Cloud Solution Providers |
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PROCESSING |
We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send you messages that are targeted at you, based on your behaviour and browsing pattern, at specific times and locations of these platforms to increase the efficiency of our advertising campaigns. We use third-party solutions such as Google Audience and Facebook Custom Audience to help us do a better job at targeting our campaigns and messages for our consumers. Your Personal Data is shared with the third-party advertising platforms, and they will attempt to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from adidas. We also need to analyse necessary information to understand the impact of our campaigns. If you don’t accept that we track you for this purpose, you will still see adidas advertisements on other platforms at random. You can learn more about how our Advertising Partners help us achieve this purpose by visiting their sites: Google Personalised Advertising: https://support.google.com/ adspolicy/answer/143465?hl=en Google Advertising Policies: https://support.google.com /adspolicy/answer/6020956 Facebook Lookalike Audiences: https://www.facebook.com /business/help/164749007013531 Facebook Custom Audience Terms: https://www.facebook.com/legal /terms/customaudience Use of Cookies/Tags/Pixels: We may collect your personal details for this purpose by using technologies such as cookies, pixels and tags to collect your device information. More information is available in “XVIII. COLLECTING YOUR DEVICE INFORMATION ON OUR WEBSITE USING COOKIES, PIXELS, TAGS, AND SIMILAR TECHNOLOGIES”. |
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RETENTION PERIOD |
We retain it for as long as you do not withdraw your consent. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Advertising Agency Partners Social Media Platforms Targeted Marketing Service Providers IT Cloud Solution Providers |
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PROCESSING |
When you sign up for an event we organise that have limited spots, we use the Personal Data you provide to reserve a spot for you. Your Personal Data will be used according to the Terms and Conditions associated with the event. |
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RETENTION PERIOD |
Duration of the event and statutory limitation period in case of any disputes. |
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RECIPIENTS |
adidas Controller organizing the event. adidas Data Controllers adidas AG Subsidiaries and Affiliates Event Partners (where applicable) IT Cloud Solution Providers (where applicable) |
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PROCESSING |
We often also organize events that are open to everyone. We use the Personal Data you provide to keep you inform of the events you are interested in. |
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RETENTION PERIOD |
For the duration of the event + 36 months if the data from a particular event is used for BUSINESS OPERATIONAL ANALYTICS purpose. |
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CATEGORIES OF RECIPIENTS |
adidas Controller organizing the event. adidas Data Controllers adidas AG Subsidiaries and Affiliates Event Partners (where applicable) IT Cloud Solution Providers (where applicable) |
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PROCESSING |
We conduct analysis to research improve our products and services. This includes asking you questions in surveys, asking you for feedback, asking you to test our products and provide us with a review, asking other service providers to conduct market and product research for us, try new technologies in our product that might collect Personal Data to stay ahead of the competition. We retain this information based on our “legitimate interest”, so by participating in any product review or survey, you agree that this is our legitimate interest. Where you wish to object to this legitimate interest, we will anonymise your information, so it is no longer Personal Data. |
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RETENTION PERIOD |
The duration of the project and statutory retention period stated to protect our IP rights. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Prospective Buyers and Investors Business Consulting Service Providers Data Analytics Solution Providers Manufacturing Providers IT Cloud Solution Providers |
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XVIII. COLLECTING YOUR DEVICE INFORMATION ON OUR WEBSITE USING COOKIES, PIXELS, TAGS, AND SIMILAR TECHNOLOGIES (“COOKIES NOTICE”) |
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When you visit the adidas site, we store data collectors such as cookies, tags, pixels, tag containers, beacons, among others, in your browser to obtain certain information about your current browsing session. These technologies are often referred to as “Cookies” collectively by other websites. Cookies also enable our website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. We use Cookies for different purposes, which also mean they have different legal bases. Please review the information below to understand how we use different types of Cookies to fulfil different purposes. |
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PROCESSING |
“REQUIRED” – site functionality and business operation. We use “Required Cookies” to operate our site. This includes storing a unique identifier to manage and identify you as a unique visitor to our site, to provide a consistent and accurate service to you. This includes making sure that we remember the products you have placed in your cart, or your language preferences. These Cookies are stored for the duration of your browsing session. Without these Cookies, you will not be able to view our site properly. |
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PROCESSING |
“FUNCTIONAL” – website improvement and performance We use “Functional Cookies” to continuously improve our website performance. This includes using the data we collected from you to do the following: Web analytics —Based on your browsing behaviour, we will analyse the data to improve the functionality and design of our site. Ad response rates— Based on how you come to our site, we will measure our ad response rates by analysing our ad click-through rates to improve the effectiveness of advertising purchased on a site external to ours. Affiliate tracking— We need to let our affiliate marketing partners, or service providers have certain information if you came to our site, and purchased products, through a visit to theirs. This is required as we may need to provide them a fee for such services. For this purpose, we will share information about your visit, including the products you have purchased. Error management— We measure errors presented on a website, to make sure we fix bugs or any issues promptly. Testing designs— We need to use A/B testing or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions. |
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PROCESSING |
“MARKETING” We use “Marketing Cookies” provided by our advertising partners to make sure our advertising messages are shown to you at the right time and the right place. These Cookies are persistent but time-limited cookies. These Cookies contain a unique key to distinguish individual users’ browsing habits. We also use these Cookies to limit the number of times a user sees a particular ad on a website and to measure the effectiveness of a particular campaign. The identifier stored by these Cookies are provided by our partners. We cannot use the same identifier in our own systems. We also use these cookies to serve ads that are relevant to your immediate geo-location, for example to provide you with the nearest store where the product you are browsing may be available. |
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RETENTION PERIOD |
The cookies, pixels, tags, and other similar technologies used to collect your device information and browsing behaviour information are stored in your browser for the session or for as long as you do not clear your browser cookie setting. The data we obtained through the cookies related to other purposes will be stored for the duration of that purpose. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates Site Administration Support Providers Business Consulting Service Providers Data Analytics Solution Providers Advertising Agency Partners Social Media Platforms Targeted Marketing Service Providers |
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You can change your browser settings to delete or prevent certain cookies from being stored on your computer or mobile device without your explicit consent. The ‘help’ section in your browser should provide information on how to manage your cookie settings. Find out how this works for your browser here: Internet Explorer: https://support.microsoft .com/help/17442 /windows-internet-explorer- delete-manage-cookies Mozilla Firefox: http://support.mozilla.com/ en-US/kb/Cookies Google Chrome: http://www.google.com/support/chrome /bin/answer.py?hl=en& answer=95647 Safari: http://support.apple. com/kb/PH5042 Opera: http://www.opera.com/browser/ tutorials/security/privacy/ Adobe (flash cookies): http://www.adobe.com/privacy/ policies/flash-player.html Google Chrome App: https://support.google. com/accounts/answer/ 61416?co=GENIE.Platform% 3DAndroid&hl=en These websites will also help you understand more about how Cookie-based advertising works and how you can manage your Cookie Settings: http://www.aboutads .info/choices http://www.youron linechoices.eu/ Network Advertising Initiative opt-out page: http://optout.network advertising.org/?c=1 You can learn more about the laws governing the use of “Cookies” here: http://ec.europa.eu/ipg/ basics/legal/cookies /index_en.htm |
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PROCESSING |
When you use the adidas app, we use push notifications in this app to communicate with you concerning the purposes stated in this Notice. This includes information that relates to purposes based on the Performance of Contract (such as your purchase). You can switch off push notifications at any time using “Settings” in your mobile devices. However, if you switch off push notifications, we may need to contact you via emails for important messages relating to your purchase. |
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RETENTION PERIOD |
For as long as you use the app and not switched Push Notification off. |
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CATEGORIES OF RECIPIENTS |
adidas Data Controllers adidas AG Subsidiaries and Affiliates |
- What does adidas do when we transfer your Personal Data outside of Vietnam?
Depending on the Personal Data processing activity, upon receiving your permission, your Personal Data is shared with different “Categories of Recipients”. Where the recipient is located outside Vietnam, we have implemented necessary measures such as signing the EU Standard Contractual Clauses approved by the EU Commission or selecting vendors that certify and comply with the EU-US and Swiss-US Privacy Shield Framework.
We implement appropriate technical and organisational measures to address the risks corresponding to our use of your Personal Data, including loss, alteration, or unauthorised access to or unauthorised use of your Personal Data, and empowering you to exercise your rights. We require our service providers to do the same through contractual agreements. However, you should be aware that any transmission of your Personal Data through the internet is at your own risk. We can only protect your Personal Data when we have it.
Under the applicable data protection laws in the EU/EEA countries and Vietnamese laws, you have the rights listed and explained below. We also provide you instructions on how to exercise each right. We need to confirm your identity before we can handle your requests. When we refuse your request for legal reasons, we will tell you why.
CUSTOMER SERVICE
We appreciate your time and strive to quickly and accurately provide answers to your questions.
ONLINE SHOP SUPPORT
For information regarding online orders or our Online Shop:
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Use the private message option to contact our support team. Mon to Friday (excluding Public Holidays): 9am to 9pm. Saturday: 9am to 6pm. |
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LIVE CHAT: Look out for this icon on the bottom right of your screen. *Available when our customer service agents are not attending to other customers Mon to Friday (excluding Public Holidays): 9am to 9pm Saturday: 9am to 6pm |
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PHONE: Contact customer service here Mon - Friday (excluding Public Holidays): 9am to 6pm |
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YOUR RIGHT |
HOW TO EXERCISE YOUR RIGHT |
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Get a copy of your Personal Data You have the right to obtain a copy of your Personal Data, if it does not have negative effect on other people. |
Contact Customer Service for support. Reason: Privacy and Data Handling. Subject: A Copy of My Personal Data. |
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Access to information about your Personal Data You have the right to know whether or not we use your Personal Data, as well as the following information: a) why we have your Personal Data; b) what categories of data we have; c) what we do with your Personal Data; d) who has access to your Personal Data (and where they are); e) where your Personal Data might be transferred to; f) how long we are keeping your Personal Data; g) if you didn’t provide your Personal Data directly to us, how did we get them; h) your rights under applicable laws and the possibility to restrict processing; and i) if we use your Personal Data for any automated decision-making; and j) in some cases, you have the right to know how our automated decision-making works, if the decision significantly affects you. |
Please review the adidas Privacy Notice. If you have any questions about the Privacy Notice, please contact the adidas Privacy Team. |
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Make sure your Personal Data are correct You have the right to make sure we are using the accurate details about you. |
Log in to your account and make the corrections yourself; or Contact Customer Service for support. Reason: Privacy and Data Handling. |
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Delete your Personal Data You have the right to ask us to delete your Personal Data if: a) we no longer need it for a specific purpose, for example, a contract or a legal requirement; or b) you withdraw the consent you provided if we asked for your consent when we collected your Personal Data; or c) if you object to our use of your Personal Data based on legitimate interests we have identified, including direct marketing activities, unless we can demonstrate the compelling need of the legitimate interests. |
Log in to your account and make the corrections yourself; or Contact Customer Service for support. Reason: Privacy and Data Handling. |
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Restrict us from sharing your Personal Data Your Personal Data is only shared to any third party with your consent. |
You have the option to restrict us from sharing your Personal Data to any third party. |
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Restrict how we use your Personal Data You have the right to stop us from doing certain things to your Personal Data when: a) you don’t think we are using the right Personal Data; b) you don't want us to delete your Personal Data, but you also don't think we are complying with the law; c) you want to make a legal complaint against us, but we want to delete the data; or d) you challenge our explanation of our use based on a "legitimate interest". When you successfully restrict how we use your Personal Data, we will only use your Personal Data with your consent, or unless it is required by law. |
Log in to your account and make the corrections yourself; or Contact Customer Service for support. Reason: Privacy and Data Handling. Subject: Privacy – Restrict Processing |
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Obtain a portable file so you can share it with another company You have the right to obtain a portable file that contains the Personal Data you provided to us where the legal basis is either consent or the performance of contract. The file will provide you with the Personal Data you actively and knowingly provided to us, including data passively obtained by us when you use our service or products. |
Please log-in to your account, go to “Personal Information” and click on “Your Personal Data”. You will receive an encrypted .json file to the designated email address. |
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Withdraw your consent When we use your Personal Data based on your consent, you have the right to change your mind and withdraw your consent at any time. |
Unsubscribe from our Newsletters: Click ‘Unsubscribe’ at the bottom of the newsletter or marketing email that you want to unsubscribe from; or update your communication preferences in your account if you have one. If there are any technical issues: Contact Customer Service for support. Reason: Privacy and Data Handling. Subject: Unsubscribe Me from Emails Withdrawing other consent: Contact us for support. Subject: Privacy – Withdraw My Consent |
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Challenge the decision generated by our automated decision-making process When we use automated decision-making tools or processes that lead to an outcome which produces a legal effect (such as Payment Fraud Detection), you have the right to understand the logic involved, the significance and possible consequences of this process. You also have the right to request human intervention, especially when this is used to conclude a contract with us. You can challenge our decision by expressing your opinion. |
Contact Customer Service for support. Reason: Privacy and Data Handling. Subject: My Credit Card is declined – automated processing? |
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File a complaint with your local data protection supervisory authority If you are not happy with how we have handled your Personal Data, or how we have responded to your rights provided here, you have the right to make a complaint against us with your local data protection supervisory authority. |
Contact a data protection supervisory authority |
- Questions, Complaints, and Support – who and how you can get in touch with them?
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adidas Customer Service |
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ASK CUSTOMER SERVICE: https://www.adidas.com.vn/help |
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adidas Privacy Team and the Data Protection Officer |
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+ (84) (0) 83 915 7007 Adidas Vietnam Company Limited 8F Deutsches Haus, 33 Le Duan Ben Nghe Ward, District 1 Ho Chi Minh City, Vietnam |
We review and update the Privacy Notice periodically to reflect any changes resulting from our day-to-day business operations. You can always check the date of the Privacy Notice to find out when we last made any changes. We will notify you when we make significant changes that you must be aware of.
We may disclose your personal data to the following parties (“Data recipients”):
- agents, sub-contractors, vendors or third party service providers, such as courier services, telecommunications, technical services, debt recovery, market research and data analytics services;
- any other party to whom you authorise us to disclose your personal data to;
- our marketing and business partners in connection with marketing promotions, products and services;
- our corporate clients;
- amongst the adidas corporate group and its related corporations or affiliates;
- our professional advisers, such as our lawyers and accountants;
- banks, payment processing service providers, financial institutions and their respective service providers;
- our successor-in-title, prospective seller or buyer of any part or the whole of our business, in connection with a merger, acquisition or sale of any part or the whole of the adidas business; and
- social media sites such as Facebook, Twitter or Google.
You can find a list of adidas Data Recipients who processes your personal data under adidas Data Controllers’ instructions below. The list is subject to change as necessary.
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COMPANY |
SERVICE |
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adidas International Marketing B.V. |
Webshop operations & Marketing Services |
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Demandware Inc.| USA |
Website Hosting |
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Adyen | Netherlands |
Payment Processes |
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InfoSys Technologies Ltd. | India, EPAM | Belarus |
Website Development |
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Adobe Analytics | Ireland, Google Analytics | USA |
Web Analytics |
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Sprinklr | USA, Olapic Inc. | USA |
Social Media Analytics |
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Flurry | USA, Apps Flyer | Israel |
Mobile App Analytics |
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Medallia Inc. | USA, Qualtrics LLC | USA |
Net Promoter Score |
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act.3 | Germany, cip Trademarketing GmbH | Germany |
Event Management |
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Neolane Ltd. | France |
Marketing |
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Batterii LLC | USA |
Consumer Insights |
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TBWA Worldwide Inc. | USA, Media Monk Netherlands, IRIS | Australia |
CRM Agencies |
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Olapic, Inc. | USA |
Influencer Marketing |
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Adidas AG and adidas affiliates | globally |
Consumer Relationship Management |
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IProspect | SEA |
Media Agency |
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Teleperformance | Germany |
Customer Service |
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DHL | Germany |
Product Delivery |
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Feedzai | Germany |
Fraud Prevention |
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PayPal | USA |
Payment Service |
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Apple Pay, Google Pay | USA |
Mobile Payment |
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Facebook (WhatsApp, Instagram) | USA |
Social Media Interaction |
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Twitter | USA |
Social Media Interaction |
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Google | USA |
Social Media Interaction |
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Runtastic | Austria |
Health and Fitness Community |
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Google Analytics | USA |
Analytics |
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Adobe Analytics | USA |
Analytics |
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Anatwine Limited | UK |
Consumer Experience |
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MediaCom | UK |
Advertising Partner |
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Salesforce |
CRM Software | Data Analytics |
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Wunderman |
Email Marketing Services |
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DHL Vietnam |
Delivery |
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Tech Mahindra | Malaysia |
Customer SERVICE |
Where your personal data may be used by non-adidas Data Controllers via adidas platforms, applications or elsewhere for their own purposes, please consult the privacy notice of the non-adidas Data Controller for more information about how they handle your personal data.