Contact Us

CUSTOMER SERVICE
 


 


We appreciate your time and strive to quickly and accurately provide answers to your questions.


 

If you would like to return your item(s) for refund, you may fill up this form here and our support team will email you the relevant documents within 3 business days.

You can return your item(s) via your own preferred courier or request GHN pickup your item(s) via adidas Customer Support Team. GHN will arrange pickup within 4 days after you received the label from adidas


 

Note: Customer will bear the postage fee to return the parcel to adidas warehouse.

 

 

Vulnerable Consumers

Require special assistance?

For returns: Please complete the Returns: Request for Special Assistance Form and our Customer Service will reach out to you withing the next working day.

For other matters: Please contact us via the channels stated below and our next available customer service agent will attend to you as soon as possible. In order to prioritize your request, please have your supporting documents on hand for verification.


ONLINE SHOP SUPPORT

For information regarding online orders or our Online Shop:


HOW TO PLACE AN ORDER

If you are looking to enquire on how to order, please click HERE

 

 

fbchat

 

Please be advised that Facebook is not a live channel. We will get back to you in within 60 minutes during business hours. To chat directly to a Customer Service agent, please contact us via Live chat or Phone during our opening hours. 
Use the private message option to contact our support team.

Mon - Sat (excluding Sunday, Christmas & New Year): 9am to 9pm

   

 

livechat

 

LIVE CHAT:

Look out for this icon on the bottom right of your screen.

*Available when our customer service agents are not attending to other customers

Mon - Sat (excluding Sunday, Christmas & New Year): 9am to 9pm

 


 

 

phone

 

PHONE:

+84 28 44581037

Mon - Sat (excluding Sunday, Christmas & New Year): 9am to 9pm

                

                 CUSTOMER SUPPORT EMAIL

                Use support-en@onlineshop.adidas.com.vn to connect with our support team.

 

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