1. How do I use my voucher code?

Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click "Enter promo code" then type your voucher code into the box and click 'Apply'

2. Why isn't my voucher working?

Online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, vouchers are not valid in combination with other promotions, and retail store vouchers can't be used in the online shop.

3. What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Live Chat:chat Look out for this icon on the bottom right of your screen.

*Available only when our customer service agents are not currently attending to other customers

2) Contact customer service here

Mon - Friday (excluding Public Holidays): 9am to 6pm

 

Our advisors will be happy to assist you.

 

4. What happens to my voucher if I return my order or if (part of) my order is cancelled?

Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. The voucher code will not be replaced. Promotion codes are only valid within a certain time. Should you encounter any problems with using a code, please contact our customer service (contact details here). Our advisors are happy to assist you.