What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of 1,300,000 VND. Standard shipping charge to be applied on order below the minimum spend of 1,300,000 VND is 30,000VND (VAT included) nationwide.

 

What is the delivery time?

Your order will be processed in 1-3 business days to be ready for delivery

Your order will be delivered within 3 - 9 business days depending on your delivery location after order confirmation. 

Please note that slower delivery may be expected for orders placed during public holidays or when we are inundated with high-volume orders. 

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days. To track your order, please input your tracking number here.

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Saturday, 9am - 6pm, excluding national holidays in Vietnam. DHL Vietnam is the carrier appointed by adidas Vietnam. All deliveries must be signed upon receipt.

 

 

Public Holidays and distribution centre closures?

Please note that our distribution center(s) are closed on public holidays in Vietnam. For orders placed on, or the day before, one of these dates, processing time will be extended by 5-7 working days.

Special Notice:Slower delivery may be expected during these periods due to the closure of the distribution center and when we are inundated with high-volume orders.

 

Date

Public holidays in 2020

1-Jan-20

New Year

24-Jan-20

Lunar New Year

25-Jan-20

Lunar New Year

26-Jan-20

Lunar New Year

27-Jan-20

Lunar New Year

28-Jan-20

Lunar New Year

29-Jan-20

Lunar New Year

30-Jan-20

Lunar New Year

2-Apr-20

King Hung anniversary

30-Apr-20

Victory Day

1-May-20

International Labor Day

2-Sep-20

Vietnam Independence Day

 

 

 

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

 

 

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 

Here are some reasons your delivery might be late:

 
  • Your order was shipped during our sales and promotions season.
  • You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
  • Your order was placed during a local public holiday.
  • There were unpredictable circumstances beyond our control.
 

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

 

 

 

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance. Contact us

 

 

 

Can I deliver goods out of Vietnam?

Our online shop will only ship within Vietnam.

 

 

 

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistanceContact us

 

 

 

Right to Purchase Goods

We reserve our rights to limit the quantity of certain items to be purchased by each customer as specified on our website. If we find that any purchase order exceeds the limit, we are entitled to cancel such purchase order without prior notice and you will receive a refund in full through your payment channel.

 

 

 

Prices and Payments

We put our best effort into providing you with full and correct details of goods, descriptions and prices, but errors may be found. If we found any error in prices of goods, we will inform you as soon as possible and let you make your own decision as to whether you confirm your purchase order at the correct price or cancel your purchase order. If we cannot contact you within seven business days, your purchase order will be deemed cancelled. In such case, if you have made full payment for your purchase order, you will receive a refund in full. We are not bound to comply with your purchase order if prices shown on this website are incorrect (even though after your purchase order has been accepted).

 

 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Live Chat:chat Look out for this icon on the bottom right of your screen.

*Available only when our customer service agents are not currently attending to other customers

2) Contact customer service here

Mon - Friday (excluding Public Holidays): 9am to 6pm

 

Our advisors will be happy to assist you.